Solar and energy
24/7 emergency call-outs
When a solar or battery system fails, you lose power and money every hour it stays down. Our emergency line is open 24 hours a day, 7 days a week. Manufacturers also send their customers to us when a system needs urgent help.
Call us when
- The inverter shows a fault and the system has stopped
- An isolator or the main breaker keeps tripping
- The battery will not charge or discharge
- Storm damage has moved or broken panels
- Water has got into the inverter, the battery or the cabling
Before you call
Have these ready if you can:
- The make and model of your inverter and battery
- The serial number (on the label on the side of the unit)
- The error code or the message on the screen
- A photo of the inverter screen
- The case or ticket number, if the manufacturer sent you to us
Stay safe
- If you see smoke, sparks or a burning smell, leave the area and call 999.
- Do not open the inverter or the battery.
- Do not go on the roof or touch damaged panels or cables. Panels make electricity whenever there is daylight.
- Only use the shutdown steps on the label next to your inverter.
Manufacturer referrals
SolarEdge, Growatt, Lux Power, Pylontech, Solis and Fox ESS accredit JBV Homes. When their customers report an urgent fault, their support teams can refer the job to us. We then contact you to arrange the visit.
What happens next
You call
We take the details and the error code.
First advice
We tell you how to make the system safe, if needed.
Engineer visit
We arrange the earliest visit we can.
Fix or make safe
The engineer repairs the fault, or makes the system safe until a part arrives.
System down now?
Call 020 8453 2283. The line is open 24 hours a day.