Privacy Policy
This policy explains what personal data JBV Homes collects, why we collect it, and what rights you have. It covers this website, enquiries you send us, and the work we do for customers.
Last updated: October 2026
1. Who we are
The data controller is JBV Asset Management Ltd, trading as JBV Homes, registered in England and Wales under company number 17359898.
- Address: Regent 88 Offices, 210 Church Road, London E10 7JQ
- Email: [email protected]
- Phone: 020 8453 2283
Send any question about this policy or your data to [email protected].
2. What we collect
When you send the contact form:
- Your name, email address and phone number
- The postcode of the property
- The service you are asking about
- Your message, and anything you choose to tell us in it
- The date and time you sent it
When you become a customer:
- Your name, address, installation address, phone number and email
- Order, payment and refund details, including bank details when you ask for a refund by bank transfer
- Details of your property and your system, such as equipment serial numbers
- Notes and photos from surveys, installations and service visits
When you visit this website:
- Server logs record your IP address, browser type, the pages you request and the time. We use them only to keep the site secure and working.
3. Why we use it, and our lawful basis
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Replying to your enquiry and preparing a quote | Steps you ask us to take before entering a contract |
| Carrying out the work you order, and aftercare | Performance of a contract |
| Processing refunds and dealing with complaints | Performance of a contract and legal obligation |
| Keeping accounts and tax records | Legal obligation |
| Notifying your network operator (DNO) about your system | Performance of a contract and legal obligation |
| Keeping the website secure and stopping spam | Legitimate interests |
We do not use your data for marketing unless you ask us to. We do not sell your data.
4. Who we share it with
We share data only where it is needed:
- Installation contractors who work on our behalf. Clause 4 of our Terms binds them to the same rules.
- Equipment manufacturers, for warranty claims, system registration and fault referrals.
- Your Distribution Network Operator (DNO), when we notify them about your system.
- Service providers who run our systems:
- Contabo GmbH, which hosts this website and our email server in Germany
- Cloudflare, Inc., which protects this website and forwards email sent to [email protected]
- Microsoft, which provides our email inbox
- Authorities, when the law requires it.
5. Transfers outside the UK
Our website server is in Germany, in the European Economic Area. Cloudflare and Microsoft may process data in the United States. Where that happens, the transfer is protected by the UK Extension to the EU-US Data Privacy Framework or by the UK International Data Transfer Agreement. Ask us for details at [email protected].
6. How long we keep it
| Data | How long |
|---|---|
| Enquiries that do not lead to an order | 12 months from your last contact |
| Customer, order and payment records | 6 years after the end of the contract |
| System and installation records | For the life of the system and any warranty, so we can support it |
| Website server logs | 14 days |
7. Cookies
This website does not use analytics, advertising or tracking cookies. Cloudflare may set a strictly necessary cookie to protect the site from bots and attacks. That cookie does not identify you and is not used for tracking, so no cookie banner is needed.
8. How we protect it
- The website uses an encrypted connection (HTTPS).
- The website runs in its own locked-down space on our server, separate from other systems.
- Only staff who need your data can see it.
- We keep printed forms in a secure place and destroy them securely.
If a breach affects your data and puts you at risk, we will tell you promptly.
9. Your rights
Under UK GDPR you have the right to:
- Ask for a copy of the data we hold about you
- Ask us to correct data that is wrong
- Ask us to delete your data, where we no longer need it
- Ask us to restrict how we use your data
- Object to how we use your data, where we rely on legitimate interests
- Ask for your data in a portable format
To use any of these rights, email [email protected]. We reply within one month. There is normally no charge.
10. Complaints
If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
11. Children
This website and our services are for adults. We do not knowingly collect data from children.
12. Changes to this policy
We update this policy when our practices change. The date at the top shows the latest version.